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Last Updated: October 20, 2026
Website: https://corizi.com
Welcome to CoRizi.com ("CoRizi," "we," "us," or "our"), a global ecommerce marketplace providing physical products, digital resources, wholesale goods, customized merchandise, and innovative online services.
At CoRizi, we are committed to providing a transparent, fair, and trustworthy shopping experience.
We understand that customers may occasionally need to return a product, request an exchange, report a damaged item, or seek a refund.
This Return Policy explains the eligibility requirements, procedures, conditions, responsibilities, and limitations associated with returning products purchased through CoRizi.
Our goal is to ensure that return requests are handled professionally while protecting both customer rights and the integrity of our marketplace.
This policy applies to eligible retail purchases, wholesale transactions, physical merchandise, custom products, and digital resources purchased directly through CoRizi.com.
Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.
CoRizi offers a proposed 14-calendar-day voluntary return period for eligible standard retail physical products.
Customers wishing to return an eligible product because they changed their mind must notify us within 14 calendar days after receiving the product.
To qualify for a standard change-of-mind return:
The product must be unused, except for reasonable inspection.
The product must remain in its original condition.
Original accessories and components must be included.
Original packaging should be included where reasonably possible.
Proof of purchase must be provided.
The item must not belong to a category excluded from voluntary returns.
The return must comply with the applicable instructions.
Once a return request is submitted, customers should follow the return instructions provided by CoRizi.
Customers exercising an applicable legal withdrawal right will have the legally required period to send goods back after notifying us.
Important: The 14-day voluntary return period does not restrict longer statutory cancellation, return, warranty, or defective-product rights available under applicable law.
The following categories may qualify for standard returns when applicable conditions are satisfied:
Fashion and Clothing: Unused clothing, jackets, trousers, shirts, and other eligible garments in their original condition.
Footwear: Shoes and sneakers that have not been worn outdoors, damaged, or materially altered.
Bags and Accessories: Handbags, backpacks, wallets, belts, and other eligible accessories.
Electronics and Gadgets: Eligible products returned with their accessories and components, subject to applicable product conditions and statutory inspection rights.
Home and Garden Products: Eligible home accessories, decorations, and household merchandise.
Sports and Outdoor Products: Eligible unused sporting equipment and accessories.
Other Physical Products: Products not expressly excluded from voluntary returns or subject to special purchase conditions.
Eligibility may depend on the condition of the item, product category, and reason for the return.
CoRizi reserves the right to assess voluntary return requests against the disclosed eligibility conditions.
Certain products may be excluded from voluntary change-of-mind returns because of hygiene, customization, perishability, licensing, or other legitimate reasons.
These may include:
Personalized or custom-made products.
Print-on-demand products manufactured to customer specifications.
Opened hygiene-sensitive products that cannot safely be resold.
Certain beauty and personal care products once their protective seals have been broken.
Perishable goods.
Digital downloads and licensed content where a lawful exception applies.
Products materially damaged through improper customer use.
Products expressly sold under disclosed special commercial terms, where lawful.
These restrictions apply only to voluntary returns to the extent permitted by applicable law.
Defective, damaged, unsafe, incorrectly supplied, or materially misrepresented products remain subject to applicable statutory consumer remedies regardless of their category.
We aim to ensure that products supplied through CoRizi correspond to their descriptions and meet applicable standards.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact our customer support team promptly.
Customers may be asked to provide:
Order number.
Product name.
Description of the issue.
Photographs or video showing the problem, where reasonably available.
Relevant delivery or packaging information.
CoRizi will review the matter and determine the appropriate resolution in accordance with applicable law.
Depending on the circumstances, available remedies may include:
Repair.
Replacement.
Delivery of missing components.
Price reduction.
Refund.
Another appropriate remedy agreed upon with the customer.
Where CoRizi is responsible for delivering defective, incorrect, or nonconforming goods, customers will not be required to pay return shipping charges that must legally be borne by the seller.
Customers wishing to return an item should follow these steps.
Submit a return request through our official Contact Us page or designated customer support channel.
Contact: https://corizi.com/contact-us
Include your order number, product details, reason for return, and relevant supporting information.
Our customer support team will review the request and provide instructions.
For voluntary returns, we may verify eligibility, product category, order information, and applicable conditions.
For statutory cancellations or defective-product claims, customers may exercise their rights through a clear written statement, and those rights will not depend on receiving a separate return authorization number.
Where the goods need to be sent back, CoRizi will provide the applicable return address or shipping instructions.
Do not send products to an unspecified address or to the address shown on a shipping label without first confirming the appropriate return destination.
Customers should package products securely and include the information reasonably necessary to identify the return.
Use the instructed return method and retain the shipping receipt and tracking details.
Once the item is received, CoRizi may inspect its condition and review the stated return reason.
An eligible return will be resolved through the applicable refund, replacement, exchange, or other remedy.
We will process statutory refunds within the deadlines required by applicable law.
Responsibility for return shipping depends on the reason for the return and the legal rights applicable to the transaction.
For voluntary returns involving a customer changing their mind, ordering an unwanted item, or choosing an unsuitable variation, the customer will generally be responsible for return shipping costs.
This condition will be disclosed before purchase where required.
Where a product is defective, incorrect, or materially nonconforming and CoRizi is responsible, CoRizi will cover reasonable return shipping costs where required by law.
We may arrange a prepaid label, collection, or reimbursement of reasonable authorized shipping expenses.
International returns may involve additional logistics arrangements, customs documentation, and transportation costs.
Customers should contact support before arranging international return shipments.
Any applicable return costs will be allocated according to the reason for return, disclosed purchase terms, and mandatory legal requirements.
Refunds may be issued when a return or cancellation meets the applicable eligibility requirements.
A refund may be available when:
A qualifying product has been returned within the permitted period.
CoRizi confirms a product cannot be fulfilled.
A product is defective or materially misrepresented.
An incorrect item is delivered.
A valid statutory cancellation right is exercised.
A digital product fails to meet applicable legal requirements.
Another qualifying circumstance applies.
Approved refunds will generally be returned to the original payment method.
Where the original method is unavailable, an alternative lawful refund arrangement may be agreed with the customer.
Refunds will be processed without undue delay and within applicable statutory deadlines.
For example, where EU or equivalent distance-selling withdrawal requirements apply, reimbursement is generally due within 14 days of valid cancellation notification, although for goods it may lawfully be withheld until the items are received or evidence of return is supplied.
Additional processing time may be required by banks or payment providers after CoRizi issues the refund.
Refund amounts depend on the applicable reason for cancellation or return.
Where legally required, refunds will include the standard original delivery charge and any other amounts that must be reimbursed.
Optional premium delivery upgrades or other charges may be treated according to applicable law.
No undisclosed refund deduction or restocking fee will be imposed in violation of consumer protection requirements.
Customers may request a product exchange where the product and transaction qualify.
Exchange requests may involve:
Incorrect sizes.
Incorrect colors.
Wrong product variations.
Defective items.
Manufacturing faults.
Other eligible product issues.
Exchanges depend on availability, product condition, and applicable purchasing terms.
If the requested replacement is unavailable, CoRizi will provide an appropriate alternative or applicable refund remedy.
Customers requesting discretionary exchanges may be responsible for additional shipping expenses when lawfully disclosed.
For defective or incorrectly delivered items, applicable statutory rights will determine responsibility for replacement costs.
Fashion products require appropriate handling during the return process.
For voluntary change-of-mind returns:
Clothing must be free from customer-caused stains, damage, or excessive wear.
Footwear must not show signs of outdoor use.
Accessories should include supplied components.
Original product labels should remain attached where reasonably possible.
Returned items must satisfy applicable hygiene and product condition requirements.
Customers may reasonably examine goods to determine their characteristics, fit, and suitability.
Where statutory withdrawal rights apply, customer inspection rights and any lawful deductions for diminished value take precedence over stricter voluntary return conditions.
Returns involving electronic products may require additional verification.
For voluntary returns, customers should ensure the product is complete and free from customer-caused damage.
Where relevant, customers should:
Remove personal accounts.
Back up personal files.
Disable device locks.
Delete personal information.
Include supplied accessories.
Follow safe packaging instructions.
CoRizi is not responsible for retaining customer-created data on returned devices, except where responsibility arises under applicable law.
Products affected by manufacturing defects remain eligible for appropriate statutory remedies even after a voluntary return period has expired.
CoRizi offers custom and print-on-demand products that may be created specifically for individual customers.
These may include customized clothing, printed accessories, personalized merchandise, and other made-to-order items.
Because such items are produced according to customer specifications, voluntary cancellation or return rights may be restricted where permitted by applicable law.
However, customers may qualify for a remedy when:
The product contains a production error.
The wrong design was printed.
The item does not match the approved specifications.
The product arrives defective or damaged.
Another legally recognized claim applies.
Customers should carefully review customization details before completing their purchases.
Restrictions on voluntary returns will not override mandatory rights relating to defective or incorrectly supplied custom products.
CoRizi offers digital products including ebooks, guides, templates, educational materials, digital files, business resources, and other downloadable content.
Digital products are subject to different return considerations because they may be accessed immediately after purchase.
Where permitted by applicable law, a change-of-mind refund may be unavailable after digital content has been supplied or accessed under conditions that lawfully extinguish the relevant withdrawal right.
In jurisdictions requiring express consent and acknowledgment before a digital download removes the right of withdrawal, CoRizi will obtain that consent and acknowledgment before relying on the exception.
A digital purchase is not automatically non-refundable merely because a download link was issued.
Customers may request assistance where:
A digital file cannot be downloaded.
The purchased content is inaccessible.
A supplied file is corrupted.
The wrong digital resource was delivered.
Purchased content materially differs from its description.
CoRizi may provide corrected access, replacement files, technical assistance, or another appropriate remedy.
Where digital content is defective or fails to conform to applicable legal standards, customers may be entitled to a repair, replacement, price reduction, refund, or other statutory remedy.
Any applicable digital license conditions remain subject to mandatory consumer protection laws.
CoRizi supports business-to-business transactions involving bulk products, commercial quantities, and wholesale purchasing.
Wholesale orders may involve manufacturing, customization, freight booking, packaging, and large-scale fulfillment.
As a result, wholesale transactions may have specific return and cancellation conditions disclosed before purchase.
These conditions may address:
Minimum order quantities.
Product specifications.
Manufacturing schedules.
Bulk packaging requirements.
Custom production.
Freight arrangements.
Inspection procedures.
Return transportation costs.
Commercial dispute procedures.
A wholesale buyer purchasing in the course of business may not qualify for every consumer-specific change-of-mind right.
Where a separate written commercial agreement applies, its lawful return conditions will govern the transaction.
Nevertheless, CoRizi remains responsible for obligations arising from defective goods, contractual nonconformity, misrepresentation, and other applicable laws.
Wholesale products are not automatically exempt from all remedies.
Certain products, including furniture, large appliances, and high-value merchandise, may require specialized return handling.
Before arranging a return, customers should contact CoRizi for instructions relating to:
Collection arrangements.
Packaging requirements.
Freight transportation.
Product inspection.
Return destination.
Applicable shipping expenses.
For voluntary returns of large items, customers may be responsible for applicable return collection costs when those costs have been properly disclosed.
Where mandatory law requires CoRizi to cover costs arising from defective or nonconforming goods, those obligations will be honored.
CoRizi serves customers in supported international markets.
International returns may be affected by customs regulations, duties, taxes, and cross-border shipping requirements.
Customers should obtain return instructions before sending goods internationally.
Where customs documentation is necessary, we may provide reasonable instructions or available order information.
Refunds of government-imposed import duties or taxes may depend on the relevant customs authority and applicable legal procedures.
CoRizi will refund or reimburse customs-related charges where required by law or the agreed transaction terms.
Customers should not intentionally misdeclare the contents or value of return shipments.
Customers may request cancellation before an order has been dispatched.
For standard orders that have not entered an irreversible fulfillment stage, cancellation may be possible.
Customized and made-to-order purchases may have additional cancellation conditions disclosed before payment.
Where a valid statutory cancellation right applies, CoRizi will respect that right regardless of ordinary internal processing restrictions.
If CoRizi cancels an order because the product is unavailable or the transaction cannot be fulfilled, the customer will receive the applicable refund.
Orders cannot be treated as non-refundable solely because payment has been made.
If an order is not delivered, customers should contact our support team with the order number and relevant tracking information.
CoRizi may investigate the shipment with the appropriate fulfillment or delivery provider.
Where CoRizi bears legal or contractual responsibility for delivery, customers will receive appropriate remedies for non-delivery.
Customers may be entitled to cancellation or refund rights when delivery does not occur within the legally required or agreed period.
A carrier's tracking status does not automatically determine or eliminate a customer's legal rights.
Returned products may be inspected to determine:
Whether the correct item was returned.
Whether supplied components are complete.
Whether customer-caused damage is present.
Whether the return meets voluntary eligibility conditions.
Whether a claimed defect or delivery error exists.
CoRizi may request additional evidence where reasonably necessary.
If a voluntary return does not meet the disclosed conditions, support will explain the decision and any available alternatives.
Products will not be rejected merely because their original packaging was opened for reasonable inspection where applicable law protects that right.
Customers may challenge a return decision and request further review.
CoRizi may investigate suspected fraudulent return activity.
Examples include:
Returning a different product from the one purchased.
Knowingly submitting false defect claims.
Returning counterfeit substitutes.
Deliberately damaging goods to obtain refunds.
Submitting manipulated proof of purchase.
CoRizi may refuse fraudulent voluntary claims, require reasonable verification, or take lawful action where appropriate.
Fraud-prevention measures will not be used to deny legitimate complaints or statutory consumer rights.
CoRizi respects applicable consumer protection laws governing product quality, delivery, returns, cancellations, warranties, and refunds.
Where applicable, these laws may include:
Nigeria: The Federal Competition and Consumer Protection Act and relevant consumer protection requirements.
European Union: Applicable EU consumer rights legislation, including distance-selling withdrawal rights and legal guarantees.
United Kingdom: Applicable consumer rights and distance-selling regulations.
United States: Applicable federal and state consumer protection laws.
Other Countries: Mandatory consumer protection requirements applicable to the relevant transaction.
A customer's statutory rights may extend beyond the 14-day voluntary return period provided in this policy.
Nothing in this policy excludes or restricts remedies that cannot lawfully be waived.
Customers who disagree with a return decision may request additional review through CoRizi customer support.
To help us investigate, please provide your order number, relevant correspondence, and any supporting evidence.
CoRizi will review the concern and communicate an appropriate resolution.
Customers retain the right to seek available assistance from relevant consumer protection authorities, payment providers, or legally established dispute resolution bodies.
CoRizi may update this Return Policy periodically to reflect operational changes, product categories, service arrangements, or applicable legal requirements.
Any updates will be published on our website with a revised "Last Updated" date.
Changes will not retrospectively remove rights already established under completed purchases or mandatory consumer protection laws.
Customers are encouraged to review the policy before purchasing.
For return requests, exchange inquiries, refund questions, or product-related complaints, please contact CoRizi through our official support channels.
Company: CoRizi
Website: https://corizi.com
Contact Page: https://corizi.com/contact-us
When contacting customer support, please provide your order number and a clear description of your concern.
For approved physical returns, the correct return shipping address will be supplied through the applicable return instructions.
CoRizi — Hyper Store for the New Generation.
Shop With Confidence. Return With Clarity.
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